Privacy Policy
What information do we collect?
We collect information you enter when you register on our site, place an order, subscribe to our monthly newsletters, respond to a survey or fill out a form.
When you register on or order from our store, you may be asked to provide the following information:
• Name
• Mailing address
• Phone number
You may, however, visit our store without registering.
Why do we use your information?
Any information we collect from you may be used in one of the following ways:
• Personalize your experience: Your information helps us understand and meet your individual needs.
• Improve customer service: Your information helps us respond more effectively to customer service requests and support needs.
• To process financial transactions: We will not sell, exchange or transfer your information, whether private or public, to any other company for any reason without your consent, except for the purpose of delivering the purchased product or requested service.
• To send periodic emails: We use the email address you provide when you order from our store to send you information and updates related to your order, in addition to emails containing company news, product updates or service information.
How do we protect your information?
• We apply a variety of security measures to ensure the security of your personal information when you order, enter your personal information or attempt to access it.
• We use secure servers, and use Secure Sockets Layer (SSL) technology to transmit all sensitive and credit information and then encrypt it into our payment gateway database, where only those who have the authority and special rights to access this database in the system can access it, to maintain the confidentiality of the information.
• After completing the transaction, your private information (your credit cards, social security numbers, financials) will not be sold, rented or shared with any third party.
• Credit card / debit card details and personal identification information will not be stored, sold, shared or rented to any third party.
Do we disclose any of your information to outside parties?
We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who help us operate the store, conduct our business, or provide services. We may work with other companies affiliated with us or unaffiliated service providers (such as, but not limited to, logistics companies used to deliver products to you if they are affiliated with us or one of our partners or suppliers, marketing companies, payment processing companies for online transactions, etc.). These companies may store data to ensure that it is used effectively, and we ensure that these companies do not use the data for other purposes. We may also disclose your information when we believe disclosure is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. We may provide anonymous visitor information to other parties for marketing, advertising, or other uses.
What are browser cookies and why do we use them?
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your browser (if you allow) to allow the sites or service providers to recognize your browser and hold certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your settings for future visits, and compile general site traffic and interaction data so that we can provide better experiences and tools for future visits.
We may work with third-party service providers to help us better understand our site visitors. These providers may only use the information they collect to help us improve and manage our business. By agreeing to use our site, you agree to our site's privacy policy.
Changes to our privacy policy.
• The site policies and terms and conditions may be changed or updated from time to time to meet requirements and standards. When we decide to change our privacy policy, we will post those changes on this page. We encourage our customers to visit these sections frequently so that they can monitor any changes to the site. The changes will be effective on the day they are posted.
Do you have any other questions?
Please go to the "Contact Us" section.
Shipping, Delivery and Installation Policy
Please note that delivery fees and times vary depending on the type of products ordered, the services you have selected and the delivery address.
Holidays and official and national holidays are not counted, and if any modification is made to the order or customer data, the shipping time will be calculated again and will not be deducted from the previous order time
In case the address you mentioned in your order is incorrect. Sometimes, the products you ordered may be delayed or prevented from being delivered for reasons beyond our control (such as a shortage of materials, incorrect information from the customer, or higher than expected demand). In such cases, we will do our best to keep you informed, but we do not bear any responsibility towards you for such delay or failure to deliver
Special order
Order delivery period is from 2 to 30 working days from the date of creating the order and payment
Pre-order
The delivery period is indicated on the product page with an expected shipping date
Note
The customer is not entitled to cancel or return the goods that are ordered specifically for the customer (special orders; pre-order - request detail according to the customer's desire) after 48 hours from the time of completing the order
In the event that the order is modified for any reason, a new time for the order will be calculated and will not be deducted from the previous order time